The actual time taken to complete a cancellation process may vary and is dependent on the status of the Transfer Request when the request is received by us or by our Correspondents.
If there are compliance issues or delays from any banks in the chain of our Correspondent, the cancellation request cannot be processed until the compliance checks are completed, and the payment is deemed acceptable. Additionally, payments from new payers and to new beneficiaries may take longer, and the time incurred may vary by customer and corridor. You agree and acknowledge that we do not have control over this stage and understand that delays in receiving confirmation of your cancellation may occur.
In addition to the terms mentioned above, cancellation of any transaction involving SWIFT payments is subject to the below conditions:
Cancellation of a PFG Smart Credit transfer after successful submission of it | Minimum $10.00 and Maximum $25.00, plus any foreign exchange loss and out of pocket expenses incurred by us. |
Amendments to original payment details. | Minimum $10.00 and Maximum $25.00, plus any out of pocket expenses incurred by us. |
Enquiries | |
a)Routine queries regarding status of a payment. | $ 0.00 |
b) Investigations or inquires at the request of the Customer which incur additional expenses. | Actual Costs |
c) Transfer Request Reports/Statements for periods earlier than 12 months | $ 25.00 (for each 12 month period) |
Failed Payments and return of a payment : by overseas banks or correspondents | Minimum $10.00 and Maximum $25.00, plus any foreign exchange loss and out of pocket expenses incurred by us. |
Refund or payment of AUD funds to customers | Maximum $25 per transfer |
Maintenance Fee for dormant and inactive accounts | Maximum $25 per calendar year |
PFG Smart Credit may at its sole discretion, provide an Account (My Account) facility for customers who register for online services. If the facility is provided, you agree to the following.
Neither party shall be deemed in default hereunder, nor shall it hold the other party responsible for, any cessation, interruption or delay in the performance of its obligations hereunder, except for our remittance obligations hereunder, due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott, party shall give the other party written notice thereof and, in any event, within five (5) days of discovery thereof, and shall take all steps reasonably necessary under the circumstances to mitigate the effects of the force majeure event upon which such notice is based.
The Principal place of PFG Smart Credit is (ABN : 94 152 941 510).